Refund & Cancellation Policy
Transparent terms governing cancellations, report generation issues, live session disruptions, and refund processing procedures.
Table of Contents
Support & Refund Requests
support@astrosiri.com1. Overview & General Policy
AstroSiri is committed to providing authentic astrological insights, seamless digital reports, and high-quality live consultations. We understand that technical issues, payment errors, or schedule disruptions may occasionally arise. This Refund & Cancellation Policy outlines the procedures for addressing such scenarios fairly and transparently.
2. Paid Digital AI Reports Policy
Digital Kundli PDF reports, Vastu audit synthesis reports, and custom AI astrological analyses are personalized digital items generated based on your explicit input parameters.
- Completed & Delivered Reports: Once a digital report is generated and made accessible in your account dashboard or sent to your email, it is non-refundable due to the immediate digital fulfillment nature of the service.
- Failed Generation or System Error: If payment was deducted but the report failed to generate due to a platform server glitch, AstroSiri will re-process the report or issue a full refund/credit upon verification.
- Incorrect User Input: AstroSiri is not responsible for inaccurate calculations resulting from incorrect birth time, date, or location submitted by the user.
3. Astrologer Consultations & Cancellations
For scheduled 1-on-1 audio/video sessions or live chat consultations:
- Consultant No-Show: If an astrologer fails to join the scheduled session, the session fee will be refunded back to your wallet or original payment mode.
- User No-Show: If a user fails to attend a confirmed appointment without prior notice, the slot fee may be forfeited.
- Session Duration: Charges for pay-per-minute sessions are calculated based on actual elapsed connected minutes.
4. Technical Glitches & Disrupted Sessions
If a consultation call/chat is disconnected abruptly due to server drop, network failure, or audio failure within the first few minutes, please report the session ID to customer support within 24 hours. Upon verification, the unconsumed session balance or time will be restored to your account wallet.
5. Wallet Balances & Refund Processing
Approved refunds are typically credited to your AstroSiri account wallet for immediate use on future services. Upon formal written request, refunds can also be remitted back to the original payment source (Bank Account / UPI / Card) in accordance with payment gateway processing cycles.
6. Marketplace Orders & Physical Items
Physical spiritual products (consecrated yantras, authentic gemstones, puja items) ordered via the AstroSiri Marketplace may be eligible for return/replacement if delivered damaged or incorrect. Please notify us within 48 hours of delivery with photo proof of damage.
7. How to Submit a Refund Request
To initiate a refund inquiry or request assistance regarding a payment issue, please email our support desk with your Order ID and transaction details:
Customer Support Email: support@astrosiri.com
